LEASE TERMS AND CONDITIONS BIKE RENTAL SERVICE

PAYMENT & RESERVATION CONFIRMATION

No reservation is confirmed until payment is received. Payments are taken in full at the time of reservation and are non-refundable. Walk-in clients are welcome; however, we do not guarantee the availability of models or sizes. We DO NOT reserve bikes without payment confirmation via Link Izipay, Yape, or cash deposit.

SAME-DAY RENTALS: we recommend calling in advance to inquire about bike rentals and same-day bike availability.

RESERVATION CHANGES & CANCELATIONS

Changes to reservation dates will not be accommodated within 48 hours of a reservation start time. Please consider travel insurance to cover expenses associated with lost reservations.

Reservation changes requested prior to 48 hours before a reservation start time will be accommodated on a case-by-case basis. We cannot guarantee that the same model and size will be available for the rescheduled date or time.

Reservations that are cancelled are non-eligible for refunds; please do not cancel your reservation if you intend to request a reservation change. 

No refunds will be given for bikes returned prior to a scheduled finish date for a reservation. (This applies specifically to multi-day reservations.)

SECURITY DEPOSIT

All clients must authorize a security deposit via credit card for 100% of the bike or equipment cost prior to rental. Clients must present a valid credit card with an available line of credit to cover the total equipment cost. Clients unable to comply with security deposit conditions will be refused rental service.

Once the rental equipment has been returned and checked by our staff, a chargeback (security deposit refund) will be applied to the client’s credit card. In the event of damages or equipment loss, a portion or the totality of the security deposit will be withheld according to pre-established rates. Chargebacks can take up to 2-3 days for processing.

If rental equipment is not returned within 48 hours of the due date, the full equipment cost will be charged to the credit card on file.

Note: There could be exceptions, for this the only responsible for validating a rental without guarantee will be the manager or director of Bike Tours Cusco.

AVAILABILITY

MODELS & SIZES: Bike models and sizes are available as shown on our online rental inventory. Sizes and models that are not shown within our online rental inventory are not available. 

COLORS & COMPONENTS: Bike colors and components may vary from those depicted in pictures. El Bike Project reserves the right to substitute colors and components at any times. Our goal is to maintain well-maintained and fully operational bikes.

PICK-UP & RETURN

VALID IDENTIFICATION: All clients must present a valid ID (Passport, DNI, or Carné de Extranjería) at the moment of equipment pickup. Our staff will create a scan or photocopy of said ID prior to handing off bikes or equipment.

PICK-UP AND RETURN TIMES: Rental pick-up should be completed within 1 hour of the scheduled reservation time. Rentals should be returned at least 1 hour prior to store closing on the finish date of the reservation. Clients will be charged for an additional rental day per day of non-return for bikes not returned prior to closing time on the scheduled finish date of the reservation. 

24-HR RENTAL: From the scheduled pick-up time clients are allowed a 24-hr rental window (e.g., equipment picked up at 5 PM on Friday is due back at 5 PM on Saturday)

PROHIBITED: In no event, should rentals be returned outside of store operating hours. Bike Tours Cusco assumes no responsibility for bikes that are left unsecured outside of our store; thefts or damages that consequently result will be charged via a deduction to the client’s security deposit.

EQUIPMENT AND ACCESSORIES

INCLUDED: Each non-guided reservation includes helmet, gloves and a backpack with the Ride Kit (inflator, spare tube, tire changers, multi-tool, and the Bike Tours Cusco Contact Card). The Ride Kit will be inspected upon return of the bike for damage or missing items.

EQUIPMENT TRANSPORT:

Clients planning on transporting a rental bike by vehicle should only do so with a vehicle equipped with proper pads or racks. Please be advised that Bike Tours Cusco reserves the right to refuse rental service to clients with improper transportation for our equipment. Specific vehicles can only accommodate a maximum number of bicycles, after which the vehicle is considered overloaded.

PROHIBITED: 

• Overloading vehicles 
• Transporting Bike Tours Cusco rental bikes in pickup beds without a tailgate cover or with an improper tailgate cover
• Loading Bike Tours Cusco rental bicycles onto public buses or vans, or for that matter any public transportation
• Loading Bike Tours Cusco rental bicycles onto motorcycles, mototaxis, or ATVs
• Loading Bike Tours Cusco rental bicycles onto any pack animal (horses, mules, donkeys, etc.)

AGE

Reservation forms must be completed by an adult of at least 18 years of age. Riders under 18 years of age must be accompanied by an adult.